Civil Rights Policies

Your Civil Rights under Title VI | Complaint Form

Photo Credit: Jamie Storrs

Your Civil Rights under Title VI

All services operated by Isle au Haut Boat Services (IaHBS) are open to the general public.

We are wholly committed to providing safe, reliable, and respectful transportation services to everyone we serve.

IaHBS operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964 and applicable federal requirements.

Every passenger deserves to be treated with dignity and respect. We welcome all residents, visitors, and members of our community and are committed to providing equal access to our ferry services.

IaHBS is committed to ensuring that no individual or organization is excluded from participation in, denied the benefits of its programs, activities or services, or subject to discrimination on the basis of race, color, religion, sex or gender, pregnancy, national origin, ethnicity, age, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or any other characteristic protected by law, including Title VI of the Civil Rights Act of 1964, as amended.

Filing a Complaint

If You Believe You Have Been Treated Unfairly

Individuals or organizations who believe they have been denied the benefits of, excluded from participation in, or subject to discrimination on the grounds of race, color or national origin may submit a complaint to the U.S. Department of Transportation via the Federal Transit Administration's Office of Civil Rights.

To Submit a Civil Rights Complaint On-Line: (Click Here)

Complaints may also be submitted:

By email:  themailboat@isleauhaut.com

By mail:  Isle au Haut Boat Services
P.O. Box 709
    Stonington, Maine 04681

In person at our Ticket Booth or office

By telephone: 207-367-5193

Complaint forms are available online and upon request.

Direct Federal Filing:

A complainant may also file a complaint directly with the Federal Transit Administration (FTA) by contacting:

Office of Civil Rights

Attention: Title VI Program Coordinator

East Building, 5th Floor-TCR

1200 New Jersey Ave., SE

Washington, DC 20590.

A view from Stonington, Maine out toward Isle au Haut
Photo Credit: Chris Carson

Stonington & Deer Isle Resources

Plan Your Visit

Click on these links to learn more about our Schedule, Tickets & Rates, Getting Here & Parking